Subscription, cancellation & refund information

Offers currently shown on the site

The public offer cards currently list an annual subscription at A$29.99 per year and a single issue at A$1.99 per issue. The landing page says these prices are in Australian dollars and include GST. It describes the single issue as a one-off purchase with no recurring charge and permanent access to that issue.

These are the offer details currently displayed, not confirmation that a purchase can be made. Paid access and purchases are unavailable until managed payments are configured; checkout is currently closed.

Renewal and billing

The annual offer is displayed as a yearly subscription, but whether it renews automatically has not been confirmed. The renewal date, how and when a charge would be taken, and how a customer would be told about an upcoming renewal also remain to be decided. Do not assume that an automatic renewal is active.

The supplied Australian research highlights clear disclosure of subscription price, billing frequency, renewal and the steps to cancel before another charge. Before checkout opens, the owner must confirm those details and how a customer actively agrees to any recurring payment.

Cancellation

There is no paid subscription to cancel through the site while checkout is closed. The cancellation route, any cutoff before a renewal, confirmation process and access after cancellation have not been set.

Before offering recurring payments, Dingo Dispatch should clearly explain how a subscriber can stop future charges. The supplied research flags that Australian subscription information should make cancellation clear and easy to use; the final process needs owner and legal review.

Refunds and access problems

No final refund policy or request process has been confirmed for either the annual subscription or a single issue. This draft does not promise a refund or deny one, and it does not remove any consumer rights that may apply.

The supplied Australian research summary says that if a paid product or service cannot be supplied on time or within a reasonable time, the business must provide a solution. It also says a subscription must not continue to be charged for a period when the subscriber cannot access the service. The owner must confirm which remedies apply to each offer, how a customer requests help and the treatment of a single issue that cannot be delivered or accessed.

Details to confirm before paid access opens

The items below are not settled terms. They must be reviewed and stated clearly before customers can purchase:

• Whether the annual subscription renews automatically, and the date, frequency and amount of each renewal charge.
• The cancellation steps, any deadline to avoid a renewal charge, confirmation given after cancellation and how long access continues.
• How customers request help or a refund, the review and response process, and how applicable Australian consumer guarantees are handled.
• How and when a single issue is delivered, what happens if it cannot be accessed, and what remedy applies.
• The final offer wording and payment details shown before consent and checkout.